Shipping & returns
How wholesale orders ship, and what happens if something goes wrong. Written for business customers — clear terms, no consumer small print.
Before 14:00
Same-day dispatch, Mon–Thu (Amsterdam time)
1–5 days
Delivery within Europe
€250
Minimum order, any mix of products
Worldwide
We ship outside Europe too
Shipping
- When your order ships
- We ship on working days, Monday to Thursday. Orders placed before 14:00 Amsterdam time on those days leave the same day; anything placed after the Thursday cut-off, on Friday or over the weekend goes out on the next working day. Every order ships once payment has been received — card and Wero clear immediately, bank transfers take a little longer.
- Delivery times
- One to five working days within Europe. We ship worldwide, and times outside Europe depend on the destination — sales can confirm for your market.
- Shipping costs
- Calculated at checkout based on destination and shown before you pay.
- Tracking
- You will receive tracking by email as soon as your order ships.
- Shelf life on arrival
- Our products have a two-year shelf life from manufacture, and we guarantee at least twelve months remaining when your order is delivered.
Returns & problems
This is a business-to-business supply. Unlike consumer sales there is no statutory right of withdrawal — returns are a contractual matter between our two businesses. Here is how we handle the situations that actually come up.
- Damaged or short on arrival
- Report it within 7 working days of delivery, with a photo. We replace or credit — our choice — and you do not need to return broken goods.
- Wrong product sent
- If we shipped the wrong product, we collect it at our cost and send the right one.
- Correctly supplied goods
- Food supplements cannot be resold once they have left our control, so we do not take back goods that were supplied correctly.
- Stock close to expiry
- Talk to us. We handle it case by case rather than by rule — we would rather help you move it than have it sit on a shelf.
Something not right with an order?
Tell us what happened and we will sort it — replacement, credit or a collection, whichever fits.